Terms of service
Last updated September 29, 2026. These terms are between you and Call Clearance LLC (“Call Clearance,” “we”) and cover the website, the API, the dashboard, the integrations and the records we keep for you (together, “the service”). By creating an account or using the service you agree to them.
1. What the service is
Call Clearance runs checks on telephone numbers before you call or text them, records consent and opt-outs you send us or that we capture on your behalf, and keeps a tamper-evident record of each of these events. It returns an answer of allow or block with the reason. It is tooling and record-keeping.
2. What it is not
Call Clearance is not a law firm and does not give legal advice. An “allow” means our checks found nothing that blocks the contact; it is not a statement that a call or text is lawful. Whether your calling program complies with the TCPA, the Telemarketing Sales Rule, state law or anything else is your responsibility and a question for your lawyer. A check that could not run says “skipped” with the reason, and you should treat a skipped check, an error, a timeout or a 402 answer as a block.
3. Your account and your businesses
You are responsible for your API keys, for everyone who uses your account, and for the businesses you add to it. You confirm that you have authority to act for each business you add, that the consent you record was in fact given, and that the information you send us is accurate. One free account per organization; we may merge, limit or close accounts created to get around the plan limits.
4. The checks depend on data
Some checks depend on data that only exists once something is in place: the National Do Not Call Registry is checked under each business’s own FTC registration and reports “skipped” until that business has one; litigator and state lists are checked only where a list is loaded. The Call Record for each check says exactly which checks ran, which were skipped, and why. The FTC registry fee is paid by each business to the FTC; we do not resell it and never use one business’s registration for another.
5. Plans, payment and cancellation
Plans, what they include, and overage rates are on the pricing page, which forms part of these terms. Paid plans bill monthly through Stripe until cancelled. Checks past a plan’s bundle draw from a prepaid balance at the plan’s rate; prepaid balances expire twelve months after the last top-up and are not refundable. Businesses beyond a plan’s count are billed as a monthly add-on, prorated. You may cancel at any time from your dashboard; a cancelled plan drops to Free at the end of the billing period. We may change prices with thirty days’ notice by email.
6. Your records
The consent records, opt-outs, checks and Call Records on your account are yours. You can export them at any time, on every plan, as pages, PDFs or data files. We do not delete records when a plan lapses or an account closes, because the purpose of a record is to exist later; you can ask us to delete an account’s records by email, and we will, except where we are required to keep them. We store telephone numbers only as keyed hashes.
7. Acceptable use
You may not use the service to contact people you have no lawful basis to contact, to record consent that was not given, to probe or scrape our lists, to share one account across unrelated organizations, or to interfere with the service. We may suspend an account that does any of these; its records stay exportable.
8. Availability
We aim to answer every check in under a second and to be available at all times, and we do not promise either. Your software must treat an unanswered check as a block. We publish each day’s closing fingerprint and keep daily backups; we do not guarantee against loss, and your export is your copy.
9. Warranties and liability
The service is provided as is. To the fullest extent the law allows, we disclaim all warranties, including that the service will find every number you should not contact, and we are not liable for indirect, incidental, consequential or punitive damages, or for any claim, fine or judgment arising from calls or texts you place. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim. You will indemnify us against claims arising from your calling or texting, the consent you recorded, or your breach of these terms.
10. Changes, law and contact
We may update these terms; material changes are announced by email or on the dashboard at least fourteen days before they take effect. These terms are governed by the laws of the State of Maryland, and disputes are heard in its courts. Questions: support@callclearance.com. Call Clearance LLC, 327 Michelson Ln, Annapolis, MD 21401.